Agents

Managing Agents

The Agents menu enables managers to create, configure, and monitor AI chatbot agents, ensuring tailored, efficient customer interactions.

Core Features

Feature	Description
Refresh	Updates the list of available agents.
Create Agent	Initiates the creation of a new chatbot agent.
Search Agents	Filters agents by name for quick access.

Creating an Agent (Manual Configuration)

1. Access the Agents menu via the sidebar.
2. Click Create Agent in the top-right corner.
3. Provide the following details:
   • Agent Name: E.g., "Customer Support Agent".
   • Description: E.g., "Provides assistance and support for customer inquiries and issues."
   • AI Model: Select from:
     • Google: Gemini 2.0 Flash (google/gemini-2-0-flash)
     • OpenAI: GPT-5 Nano (openai/gpt-5-nano)
     • Other supported models
   • Knowledge Base (Optional): Link to resources at https://perfect10.id/knowledge.
   • Tools (Optional):
     • Web: Enables real-time internet data retrieval.
     • URL: Allows access to specific web pages.
   • Agent Persona: E.g., "Friendly, empathetic, and knowledgeable in customer service practices."
4. Enable Relevance Checking to ensure response accuracy.
5. Click Create Agent to activate the agent.

Creating an Agent (AI-Assisted)

1. Navigate to Agents.
2. Click Create Agent.
3. Select Generate Agent to auto-configure:
   • Agent Name
   • Description
   • AI Model
   • Persona
   • Tools and Knowledge (if applicable)
4. Review and finalize the configuration.

Searching for Agents

1. Access the Agents menu.
2. Enter the agent name (e.g., "garuda") in the Search agents... field.
3. Review the filtered list.

Assigning Agents

1. Open the Agents menu.
2. Locate the target agent (e.g., "Customer Support Agent").
3. Click Assign.
4. Select staff members from the list.
5. Click Assign to grant access.

How to Assign Agents to Staff Members

Editing Agents

1. Navigate to Agents.
2. Identify the agent and click Edit.
3. Update fields such as Agent Name, Description, AI Model, Persona, or Tools.
4. Click Save or Update Agent.

How to Edit Agents

Note: Agent management supports scalability, enabling configurations for diverse markets.

Tip: Regularly update agent settings to align with evolving customer needs across regions.