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Staff Guide

Staff Interface

Overview​

Perfect10's Staff interface provides a streamlined experience for daily operations. Staff members can interact with assigned AI agents, access project workspaces, and utilize chat functionality to assist customers and perform tasks efficiently.

  • Logo: Company branding and quick navigation
  • Chat: Primary communication interface with AI agents
  • Projects: Access to project workspaces and specialized agents
  • History: Conversation history and recent interactions
  • Log Out: Secure session termination

Agent Availability​

  • No agents available: Status indicating no active agents are assigned
  • Assigned Agents: Display of available AI agents for interaction

Core Features​

Chat Interface​

The main communication channel between staff and AI agents:

Starting a Conversation​

  1. Select an available agent from the sidebar
  2. Type your message in the chat input field
  3. Press Enter or click Send to receive AI responses

Example Interaction:​

Staff: "halo"
Agent: "Halo! Ada yang bisa saya bantu dengan penjualan sayur hari ini?"

Staff: "harga sayur hari ini"
Agent: Provides detailed pricing information for available vegetables

Project Workspaces​

  • Specialized Agents: Access to project-specific AI agents
  • Context-Aware: Agents maintain conversation context within projects
  • Task-Specific: Tailored responses based on project requirements

Conversation History​

  • Recently: Quick access to recent conversations
  • See all: Complete history view
  • Searchable: Find past interactions and references

Practical Usage Examples​

Customer Service Scenario​

Customer Inquiry: "harga sayur hari ini"
Staff Response: Relay question to AI agent
Agent Response: Provides comprehensive pricing list

Complex Query Handling​

Staff: "gabungkan dengan gizi saya ingin membuat makanan dengan budget 10k per porsi..."
Agent: Provides detailed nutritional planning with budget constraints

Key Capabilities​

  • Real-time Pricing: Access current product information
  • Nutritional Guidance: Meal planning and dietary recommendations
  • Budget Management: Cost-effective solution suggestions
  • Product Knowledge: Detailed information about available items

Best Practices​

Effective Communication​

  • Use clear and specific questions for accurate responses
  • Provide context when asking complex queries
  • Utilize follow-up questions for additional details

Customer Service Excellence​

  • Relay agent responses promptly to customers
  • Verify information accuracy when necessary
  • Maintain professional communication standards

Productivity Tips​

  • Use history feature to reference previous interactions
  • Bookmark frequent responses for quick access
  • Utilize project workspaces for specialized tasks

Limitations and Considerations​

  • Agent Availability: Functionality depends on assigned AI agents
  • Knowledge Base: Responses are limited to trained information
  • Budget Constraints: Financial recommendations based on available data

Troubleshooting​

Common Issues​

  • No agents available: Contact administrator for agent assignment
  • Slow responses: Check internet connection and system status
  • Inaccurate information: Verify critical details with supervisors

Support Resources​

  • Contact team lead for agent access issues
  • Refer to knowledge base for product information
  • Use help desk for technical difficulties

Note: Staff interface is designed for operational efficiency and customer service excellence. Always verify critical information before sharing with customers.

Tip: Use the chat history feature to maintain consistent customer service and track frequent inquiries for process improvement.